Shipping & Delivery Policy

GenZ’S Saudi aims to provide a clear and smooth delivery experience for clothing and fashion orders within the Kingdom of Saudi Arabia.

1. Delivery Coverage

Orders are shipped to locations within the Kingdom of Saudi Arabia that are available during checkout.

Available delivery options and estimated delivery times may vary depending on the city, area, and selected shipping provider.

2. Order Processing

Orders are normally processed within 1–2 business days from the date the order is confirmed.

Processing may take additional time during sale periods, product launches, holidays, special campaigns, or periods of high order volume.

3. Delivery Time

The standard estimated delivery time is 2–5 business days after the order has been shipped.

Delivery times may vary depending on the destination, shipping provider, and operational circumstances.

 

 

4. Shipping Fees

Free shipping is available on orders over SAR 200, subject to the shipping offers and terms displayed on the website at the time of checkout.

Shipping fees may apply to orders below the free-shipping threshold. The applicable shipping fee will be displayed before the order is completed.

5. Shipment Tracking

Once your order has been shipped, a tracking number or shipment updates may be sent to the contact information provided with the order.

The tracking number can be used to follow the shipment status and estimated delivery date.

6. Shipping Delays

We work with reliable shipping providers; however, some delays may occur due to circumstances beyond our control, including:

●     Weather conditions.

●     High shipping volumes.

●     Incomplete or incorrect delivery addresses.

●     Operational issues with the shipping provider.

●     Other exceptional or unforeseen circumstances.

In such cases, the estimated delivery date may change.

7. Delivery Address Accuracy

Customers are responsible for ensuring that their name, phone number, delivery address, and other delivery details are accurate and complete before confirming their order.

If the delivery address is incorrect or incomplete, the order may be delayed or returned, and additional shipping charges may apply for re-delivery.

8. Changing the Delivery Address

If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible.

We cannot guarantee that the address can be changed once the shipment has been handed over to the shipping provider. Any address change may also result in additional delivery time.

9. Receiving and Inspecting Your Order

Upon receiving your order, customers are advised to check the products and packaging to ensure that they are in good condition before use.

If there is visible damage caused during shipping, please contact our customer service team as soon as possible and provide the required photos and order information.

10. Clothing & Fashion Products

●     Product colors may vary slightly depending on lighting conditions, screen settings, and the device used to view the product.

●     Incorrect sizing or an item not fitting the customer is not considered a shipping issue. Such cases are subject to GenZ’S Saudi's applicable Return & Exchange Policy.

●     Items must be kept in their original condition, including tags, packaging, and any required accessories, if required under the applicable Return & Exchange Policy.

●     Discounted products and special offers may be subject to different return or exchange conditions. Customers should refer to the terms displayed at the time of purchase.

11. Failure to Receive the Shipment

If a customer does not receive the shipment or repeatedly misses delivery attempts, the order may be returned to the store.

The customer may be responsible for any additional re-delivery charges, depending on the circumstances and the shipping provider's applicable terms.

12. Updates to the Shipping & Delivery Policy

GenZ’S Saudi reserves the right to update this Shipping & Delivery Policy when necessary.

The version published on the website at the time the order is placed will generally apply, unless otherwise required by applicable laws, regulations, or specific promotional terms.

 

Contact Us

For inquiries regarding privacy, shipping, delivery, or orders, please contact GenZ’S Saudi through the customer service and communication channels listed on the official website.

If you wish to exercise any of your available rights, please contact us through sending email to support@genz.com.