Refund policy

Refund Policy

At GenZ’S Saudi, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. Return Conditions

●     Items must be unused, unworn, and in their original condition.

●     All original tags, packaging, and accessories must be included.

●     Items that have been washed, damaged, altered, or used are not eligible for return.

2. Refunds

Once the returned item is received and inspected, the refund will be processed to the original payment method.

Refund processing time may vary depending on the payment provider or bank.

3. Return Shipping

●     For defective, damaged, or incorrectly delivered items, GenZ’S Saudi will cover the return shipping cost.

●     For returns due to change of mind, size, or other reasons unrelated to a defect, the customer is responsible for the return shipping cost.

4. Sale Items

Sale and promotional items may be subject to specific return or exchange conditions. Please check the applicable terms at the time of purchase.

5. How to Request a Return

To request a return or exchange, please contact GenZ’S Saudi Customer Service with your order number and reason for the request within the eligible return period.

GenZ’S Saudi reserves the right to update this policy when necessary.

If you wish to exercise any of your available rights, please contact us through sending email to support@genz.com.