Privacy Policy

At GenZ’S Saudi, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains the types of information we may collect, why we collect it, and how we handle it when you browse our website, create an account, or place an order.

1. Information We May Collect

We may collect the following information:

●     Your full name and contact details, such as your email address and phone number.

●     Your delivery address and any information necessary to process and deliver your order.

●     Order details, including products purchased, sizes, colors, quantities, and order value.

●     Account information, such as login details when you create an account.

●     Payment information required to complete your purchase. Payment information is processed through secure payment service providers.

●     Browsing and usage information, such as pages visited, device type, browser, IP address, and similar technical information.

●     Information you voluntarily provide when contacting our customer service team or submitting an inquiry, complaint, or request.

2. How We Use Your Information

We may use your information to:

●     Process, confirm, prepare, and deliver your orders.

●     Communicate with you regarding your order status, shipping, delivery, returns, or exchanges when necessary.

●     Manage your account and improve your shopping experience.

●     Provide customer service and respond to inquiries and complaints.

●     Improve our products, services, website performance, and user experience.

●     Send promotional offers and marketing communications where permitted and according to your preferences.

●     Prevent unauthorized use, fraudulent activity, and protect our website and transactions.

3. Sharing Your Information with Third Parties

We may share only the information necessary with service providers who help us operate our store, such as shipping and delivery companies, payment service providers, website and hosting providers, and technology or marketing service providers when necessary.

We do not share your personal information with unrelated third parties unless it is necessary to provide the requested service or required by applicable laws and regulations.

4. Data Protection

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

We also recommend that customers keep their account passwords and login information confidential and do not share them with others.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember user preferences, measure website performance, and improve the shopping experience and advertising activities in accordance with the available settings.

6. Customer Rights

Where applicable, customers may have the right to:

●     Request access to or update their personal information.

●     Request correction of inaccurate or incomplete information.

●     Request deletion of their personal information when there is no longer a legitimate need to retain it, subject to applicable legal and regulatory requirements.

●     Unsubscribe from marketing communications where this option is available.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable legal, accounting, regulatory, or operational requirements.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, operations, or applicable requirements.

Any updates will become effective once the revised policy is published on our website.