Refund policy

At Genz's, we are committed to ensuring your complete satisfaction with your purchase. If
you are not satisfied with your product, you can return or exchange it under the following
conditions:
How to Request a Return or Exchange?
● Contact Customer Service: You need to contact our customer service team to
initiate the process.
● Return Period: You must submit a return or exchange request within 7 days from
receiving your order.
● Product Condition: The product must be unused and in its original condition.
Shipping Costs:
● If the product is defective: We cover the shipping costs for returns and exchanges.
● If the product is in good condition: You, the customer, are responsible for the
shipping costs of the return or exchange